Help for households

No. You confirm your mobile number with an SMS code when you book. There's no password to remember.

Paper and cardboard, plastic bottles and containers, metal, glass and old electronics. Not sure? Take a photo and the estimate will tell you.

The weight of each material times the kabadiwala's price per kg. Their price can never be below the minimum Luma.Green sets.

At your door, in cash or UPI, before the kabadiwala leaves. Luma.Green records the payment but never holds your money.

A thank-you for recycling: 1 point for every ₹10 you're paid. What you can use them for is coming soon.

Ask them to weigh it again in front of you, starting from zero. Still not right? Call us: the receipt shows every weight.

Yes, for free, until the kabadiwala is on the way. Open your tracking link and tap Cancel.

Yes. Our team checks every shop before it can take bookings. Look for the verified badge.

Wait 30 seconds and tap Resend. Check the number is right and your phone has signal. A code works for 5 minutes.

Only the kabadiwala who accepts your pickup, and our team. We keep them for 12 months after your last booking.

Do not include faces, documents, or number plates. The photo is sent to an AI provider for this estimate. Luma.Green does not save it.

Yes. Write to us from Contact and we'll do it within 30 days. We keep only what the law needs, such as receipts.